FAQ Page

Shipping Time and Delivery Expectations

Shipping times may vary depending on the brand and product availability. Some orders ship the same business day, while others may take 1–2 business days to process. In rare cases, unexpected delays may occur due to carrier or logistical issues.

In general, customers can expect to receive their orders within 4–7 business days from the date of purchase. If a longer shipping timeframe is anticipated, this information will be clearly noted on the product page prior to checkout.

At Train Elite Gear, we take pride in offering some of the fastest processing and shipping times in the industry, along with reliable delivery and top-tier customer service.

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Payment Options

We accept the following payment methods:

• Credit and Debit Cards: Visa, Mastercard, American Express

• Digital Wallets: Apple Pay

All payments are securely processed through Shopify Payments, and all prices are listed in U.S. Dollars (USD).

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Return Policy

We offer a 30-Day Money-Back Guarantee on eligible items. Returned products must be unused, in original packaging, and with tags attached.

For full details regarding return eligibility, restocking fees, and refund processing timelines, please review our 30-Day Return and Refund Policy.

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Cancellation Policy

Orders may be canceled for a full refund provided they have not yet been shipped. If you need to cancel an order, please contact us as soon as possible.

Once an order has shipped, it can no longer be canceled and will fall under our 30-Day Return Policy.

📧 Email: support@trainelitegear.com

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Contact Information

Train Elite Gear

📞 Phone: +1 (888) 828-7218
📧 Email: support@trainelitegear.com

Business Hours:
Monday – Friday, 9:00 AM – 5:00 PM EST

Business Address:
10175 Fortune Parkway, Ste 1103 PMB1086
Jacksonville, FL 32256
United States