Privacy Policy

1. Introduction

Train Elite Gear ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, stored, and disclosed when you visit or make a purchase from www.trainelitegear.com (the “Website”).

This Privacy Policy applies to our Website and any related services (collectively, the “Service”). By accessing or using our Service, you acknowledge that you have read, understood, and agree to the collection, use, and disclosure of your information as described in this Privacy Policy and our Terms of Service.

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2. Definitions and Key Terms

• Cookie: A small data file stored on your device that helps improve website functionality and analytics.

• Company: Refers to Train Elite Gear, registered and operating in the United States.

• Country: United States.

• Customer: Any individual or entity that uses our Service or purchases our products.

• Device: Any internet-connected device such as a computer, smartphone, or tablet.

• IP Address: A number assigned to your device when connected to the Internet.

• Personnel: Individuals employed by or contracted with Train Elite Gear.

• Personal Data: Any information that identifies or can reasonably be linked to an individual.

• Service: The Website and related ecommerce services provided by Train Elite Gear.

• Third-Party Service: External providers that assist with analytics, marketing, payments, or operations.

• Website: www.trainelitegear.com

• You: Any person accessing or using our Service.

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3. Information We Collect

We collect information when you:

• Visit our Website

• Place an order

• Create an account

• Subscribe to emails or marketing communications

• Contact customer support

Personal Information Collected

• Name

• Email address

• Phone number

• Shipping and billing address

• Payment information (processed securely by third-party processors)

Automatically Collected Information

• IP address

• Browser type

• Device information

• Browsing behavior and site interactions

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4. How We Use Your Information

We use collected information to:

• Process and fulfill orders

• Provide customer service and support

• Improve our Website and offerings

• Communicate order updates and service messages

• Send marketing communications (you may opt out at any time)

• Detect fraud and protect our business

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5. Information from Third Parties

5.1 Social Media & Public Sources

If you interact with us via social media platforms, we may collect information you make publicly available based on your privacy settings.

5.2 Service Providers

We may receive data from fraud prevention services, analytics providers, and marketing platforms to help improve security and performance.

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6. Sharing Your Information

We may share your information with:

• Service Providers: Such as Shopify, payment processors, analytics tools, and email platforms

• Marketing Platforms: Including Google Analytics, Facebook Pixel, and Klaviyo

• Legal Authorities: When required by law or to protect our rights

• Business Transfers: In connection with a merger, sale, or acquisition

We do not sell your personal information.

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7. Cookies and Tracking Technologies

We use cookies to:

• Enable essential website functions

• Analyze site traffic and usage

• Support marketing and advertising efforts

Cookie Types Used

• Essential cookies

• Analytics cookies

• Marketing cookies

You may disable cookies through your browser settings; however, some features of the Website may not function properly.

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8. Data Security

We use industry-standard safeguards to protect your information:

• SSL encryption

• Secure payment processing via Shopify Payments

• Restricted access to personal data

While we take reasonable measures to protect your data, no system is completely secure.

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9. Data Retention

• Transaction records: Retained for 7 years

• Marketing data: Retained for up to 2 years

We retain personal data only as long as necessary to fulfill legal, operational, or contractual obligations.

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10. Your Privacy Rights

Depending on your location, you may have the right to:

• Access your personal data

• Correct inaccurate data

• Request deletion of your data

• Restrict or object to processing

• Request data portability

To exercise these rights, contact us at support@trainelitegear.com.

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11. Children’s Privacy

Our Service is not intended for individuals under the age of 13. We do not knowingly collect personal information from children.

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12. International Data Transfers

Your information may be stored or processed outside your state or country, including within the United States, where data protection laws may differ.

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13. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

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14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes become effective upon posting the updated policy on our Website with a revised effective date.

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15. Contact Us

If you have questions or concerns about this Privacy Policy, contact us:

Train Elite Gear
📧 Email: support@trainelitegear.com
📞 Phone: 1-888-828-7218
📍 Address:
10175 Fortune Parkway, Ste 1103 PMB1086
Jacksonville, FL 32256
United States

Customer Service Hours:
Monday – Friday, 9:00 AM – 5:00 PM EST
Response Time: Within 24–48 hours