Return and Refund Policy

Effective Date: January 11, 2026
Last Updated: January 11, 2026

---

1. Scope and Intent

This Return and Refund Policy applies to all purchases made through the Train Elite Gear website located at www.trainelitegear.com (“Website”).

By placing an order on our Website, you agree to the terms outlined in this policy.

---

2. Contact Information

For questions regarding returns or refunds, please contact our Customer Service team:

Train Elite Gear
📧 Email: support@trainelitegear.com
📞 Phone: 1-888-828-7218

Business Hours:
Monday – Friday, 9:00 AM – 5:00 PM EST

Business Address:
10175 Fortune Parkway, Ste 1103 PMB1086
Jacksonville, FL 32256
United States

---

3. Return Eligibility

We accept returns from customers within the United States within 30 days of delivery, provided the conditions below are met.

3.1 Conditions for Return

To be eligible for a return:

• The item must be unused, unworn, and undamaged

• The item must be in its original packaging

• All original tags and labels must be attached

• Proof of purchase is required

Items that do not meet these conditions may be refused or subject to a partial refund.

---

4. Return Process

4.1 Initiating a Return

To initiate a return:

• Contact Customer Service at support@trainelitegear.com or 1-888-828-7218 within 30 days of delivery

• Provide your order number and reason for return

Return authorization is required before sending any items back.

---

4.2 Preparing Your Return

• Securely package the item in its original packaging

• Include all accessories, manuals, and promotional items

• Follow the return instructions provided by our Customer Service team

---

4.3 Shipping the Return

• Customers are responsible for return shipping costs

• We strongly recommend using a trackable shipping method

• Train Elite Gear is not responsible for lost or undelivered return shipments

---

5. Return Shipping Costs

• Customer-initiated returns: Customer pays return shipping

• Defective, damaged, or incorrect items: Train Elite Gear covers return shipping

Original shipping fees are non-refundable.

---

6. Specific Return and Refund Conditions

6.1 Change of Mind Returns

• Must be requested within 30 days of delivery

• Items must be unused and in original condition

• A 20% restocking fee may apply

Refunds are issued to the original payment method after inspection.

---

6.2 Defective or Damaged Items

• Must be reported within 7 days of delivery

• Photos of the damage and packaging are required

If approved, we will offer a replacement or full refund, including return shipping.

---

6.3 Incorrect Item Received

If you receive the wrong item:

• Notify us immediately

• We will arrange return shipping at our expense

• A replacement or refund will be provided

---

6.4 Lost or Undelivered Orders

If your order does not arrive within the expected delivery timeframe:

• Contact us promptly

• We will investigate with the shipping carrier

If confirmed lost, we will issue a replacement or full refund.

---

6.5 Order Cancellation

• Orders may be canceled within 24 hours of placement if not yet shipped

• Shipped orders must follow this Return and Refund Policy

---

7. Non-Returnable Items

The following items are non-returnable and non-refundable:

• Final sale or clearance items

• Gift cards

• Items showing signs of use or damage caused by the customer

---

8. Refunds

8.1 Refund Conditions

Refunds are issued only after:

• The returned item is received and inspected

• Eligibility conditions are met

You will be notified via email once your return is approved or denied.

---

8.2 Refund Processing Time

• Refunds are issued to the original payment method

• Processed within 5–7 business days after approval

• Banks or card issuers may take additional time to post funds

---

8.3 Partial Refunds

Partial refunds may be issued if:

• Items are returned used or damaged

• Packaging or components are missing

• Returns fall outside policy conditions

---

9. Exchanges

We do not offer direct exchanges.
If you need a different item, please return the original product and place a new order.

---

10. Legal Rights

This policy does not affect any rights you may have under applicable U.S. consumer protection laws.

---

11. Questions and Support

For additional assistance:

• Visit our FAQ Page

• Contact our Customer Service team

📧 support@trainelitegear.com
📞 1-888-828-7218

---

Acknowledgment

By purchasing from Train Elite Gear, you acknowledge that you have read, understood, and agree to this Return and Refund Policy.