Shipping policy

Effective Date: January 11, 2026
Last Updated: January 11, 2026

1. Introduction

At Train Elite Gear ("we," "us," or "our"), we aim to provide a seamless and transparent shipping experience for our customers. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from our website, www.trainelitegear.com.

2. Shipping Destinations

Countries We Ship To

  • United States only

At this time, we do not offer international shipping.

Future Expansion

We are continually evaluating opportunities to expand our shipping destinations. Please check back regularly for updates.

3. Shipping Costs

Domestic Shipping (United States)

Shipping costs are calculated at checkout based on:

  • Order size and weight

  • Shipping method

  • Delivery destination

All applicable shipping charges are clearly displayed before you complete your purchase.
There are no hidden fees.

4. Order Processing Time

  • Processing Time: 1–2 business days

  • Order Cut-Off Time: 5:00 PM EST

Orders placed after the cut-off time, on weekends, or on federal holidays will be processed on the next business day.

5. Estimated Delivery Time

Domestic Shipping

  • Standard Shipping: 3–5 business days after shipment

Delivery times are estimates and may vary due to factors beyond our control, including weather conditions, carrier delays, or operational disruptions.

Most customers can expect to receive their order within 4–7 business days from the order date (processing + transit time).

6. Shipping Methods and Carriers

We partner with reputable carriers to ensure reliable delivery.

Standard Carriers

  • USPS

  • UPS

  • FedEx

LTL Freight Carriers (for large or heavy items)

  • FedEx Freight

  • Old Dominion

  • XPO Logistics

Carrier selection is determined based on the size, weight, and destination of your order.

7. Order Tracking

Once your order ships, you will receive a shipping confirmation email that includes:

  • Tracking number

  • Carrier name

  • Tracking link

Please allow up to 24 hours for tracking information to update after shipment.

If you need assistance tracking your order, contact our Customer Service team.

8. Delivery Issues

8.1 Delayed or Lost Packages

If your order is delayed beyond the estimated delivery time or appears lost:

  • Contact us at support@trainelitegear.com or 1-888-828-7218

  • We will investigate the issue with the carrier and work toward a resolution

8.2 Damaged Packages

If your package arrives damaged:

  • Take photos of the damaged packaging and item(s)

  • Notify us within 7 days of delivery

We will arrange a replacement or refund, as appropriate.

9. Missing Items

If any items are missing from your order:

  • Contact us within 7 days of delivery

  • Provide your order number and details of the missing item(s)

We will investigate and resolve the issue promptly.

10. Return and Refund Policy

  • Return Window: 30 days from delivery

  • Return Conditions: Items must be unused, in original packaging, and with tags attached

  • Return Shipping: Customer is responsible for return shipping costs

  • Restocking Fee: 20% (where applicable)

  • Refund Processing Time: 5–7 business days after inspection

For full details, please refer to our Return and Refund Policy.

11. Incorrect Address

Customers are responsible for providing accurate shipping information at checkout.

If an order is returned due to an incorrect or incomplete address:

  • We will contact you to arrange reshipment

  • Additional shipping fees may apply

Train Elite Gear is not responsible for delays or delivery failures caused by address errors.

12. Risk of Loss

All purchases are made pursuant to a shipment contract. Risk of loss and title pass to the customer upon delivery of the shipment to the carrier.

13. Contact Information

For shipping-related questions or concerns, please contact us:

Train Elite Gear
📧 Email: support@trainelitegear.com
📞 Phone: 1-888-828-7218
📍 Address:
10175 Fortune Parkway, Ste 1103 PMB1086
Jacksonville, FL 32256
United States

Customer Service Hours:
Monday – Friday, 9:00 AM – 5:00 PM EST
Response Time: Within 24–48 hours

14. Changes to This Shipping Policy

We reserve the right to modify this Shipping Policy at any time. Any changes will take effect immediately upon posting on the Website. We encourage you to review this policy periodically.